Returns policy

You may return any item within 30 days of delivery for a full refund, provided it is unused and in its original packaging.

Start a return by contacting us with your order number. We will email you a prepaid return label and instructions within one business day.

Refunds are issued to your original payment method within 3 business days of your return arriving at our warehouse. Your bank may take a further 5–10 business days to display the credit.

Original shipping charges are refunded when the return is due to a fault or an error on our part.

If something arrives damaged or develops a fault in normal use, send us a photo within 30 days and we will replace it or refund it in full, including shipping. You do not need to return the faulty item in most cases.

For hygiene and safety reasons, opened grooming products, consumables and any personalised or made-to-order items cannot be returned unless faulty.

We do not process direct exchanges. Return the original item for a refund and place a new order for the piece you would like instead — this is faster than an exchange and guarantees your size or colour does not sell out.