Terms of service

An order is an offer to buy. It is accepted once we send you an order confirmation email. If an item is out of stock, priced incorrectly, or we cannot fulfil your order, we may cancel it and refund you in full.

All prices are shown in Australian dollars and include GST where applicable. Shipping and any duties are shown separately before you pay.

Checkout is handled by our ecommerce platform on a secure payment page. You are responsible for providing accurate delivery details; we cannot refund orders delivered to an address you entered incorrectly.

We describe every product as accurately as we can, including materials and dimensions. Pet products use natural and synthetic materials which can vary in grain, tone and texture — this is a feature of the material, not a fault.

All content on this site, including photography, copy and design, belongs to us and may not be reproduced without written permission.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those rights. To the extent permitted by law, our liability is limited to a refund or replacement of the goods.

These terms are governed by the laws of Victoria, Australia.

Questions about these terms can be sent to us via the Contact page. We answer every message within one business day.