Shipping policy

Orders placed before 2pm AEST on a business day are picked, packed and handed to the carrier the same day. Orders placed after 2pm, at weekends or on public holidays are dispatched the next business day.

You will receive a confirmation email the moment your order is placed, and a second email with tracking details as soon as the parcel leaves the warehouse.

Standard shipping within Australia is free on orders over $75, and $9.95 on orders below that. Standard delivery takes 2–5 business days depending on your location.

Express shipping is available at checkout and typically arrives within 1–2 business days to metro areas.

International shipping is available to over 40 countries. Rates are calculated at checkout by weight and destination, and any applicable duties or taxes are shown before you pay.

Every order includes tracking. Use the Track Order page with your order number and the email address you ordered with to see live carrier status.

If tracking has not updated for more than 3 business days, contact us and we will chase the carrier on your behalf.

If your parcel has not arrived within the estimated window, let us know within 30 days of dispatch. We will open a carrier investigation and either reship your order or refund it in full.